Poor communication. I dropped my truck off on a Friday to get a check engine code read and worked on prior to an inspection. I had to call back before the end of the business day to get an update and by then the service advisor and tech originally working with me had left leaving another service advisor to try to figure out what was going on. Same story Saturday, I had to call to her three times to try to get any information on a timeline and what work we need to be done and what the cost would be. They end up pushing it to Monday because no one could figure out the truck needed.Then Monday it still took another two phone calls to figure out that the code had cleared and inspection was done and I can pick it up. When I finally went to pick it up I had to wait over an hour to get fully checked out. Just frustrating communication throughout
I had been over 2 years and 6 month got service, I never been get service different places,! Never complain But know the people help me on the service department they didn’t taking care of me like I used to be,! and they charge me way more for the some service I been got for pass over two years, I’m try to ask why? The person help me his not okey to help. Sand this’s sad.” I pay” but that was last visit to go their. Because changing price with No reason.!!
Great service. I was greeted immediately (by Sean), he did a walk around my vehicle and under the hood, explaining as he went along, very kind, made sure I had a way back to work while they were servicing my vehicle. One of the wires (back light on passenger side), was hanging down past the bumper - not sure what the mechanics name was but he took care of it before they took my vehicle back to be serviced - so Thank you. Just great service all the way around. My vehicle was serviced in a timely manner, so I am very happy. I really appreciate him and Chevrolet for taking the time to make sure I was satisfied.
Took too long and i was promised a free fill up on my first maintenance check which i came in last week to get done. But no gas as promised by John the salesman who took care of me when i got the car. My sister witness him promising me my fill up. Bad real bad
Went in to get a key for a locking lug nut because Sam's Club didn't have one. I just bought a used 2015 Sierra and didn't get the key. Your service adviser was so awesome I had him price out the tires I was going to buy at Sam's Club. He got me a similar deal on tires, had a shuttle take me to lunch, amazing service. I will be servicing my truck at your dealership from now on.